Privacy Policy
Effective Date: July 2025
1. Introduction
At Total Health and Recovery, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or receive services at our clinic. We are committed to protecting your information in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name, address, phone number, email address
- Date of birth, gender, insurance information
- Health history, treatment information, and physician notes
B. Website Usage Information
When you interact with our website, we may collect:
- IP address and browser type
- Pages visited and time spent
- Form submissions (e.g., contact or appointment requests)
3. How We Use Your Information
We use your personal information to:
- Provide medical services and treatment
- Schedule and confirm appointments
- Communicate with you regarding care and billing
- Submit insurance claims
- Improve our services and website performance
- Comply with legal and regulatory requirements
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Healthcare providers involved in your care
- Insurance companies for billing and claims
- Third-party service providers (e.g., EHR vendors, billing software) under strict confidentiality agreements
- Government or regulatory agencies as required by law
5. Protecting Your Information
We implement appropriate physical, technical, and administrative safeguards to protect your information, including:
- Secure patient portals
- HIPAA-compliant data storage
- Staff training on privacy practices
- Encryption and secure communications where applicable
6. Your Rights
You have the right to:
- Access your health records
- Request corrections to your health information
- Request a list of disclosures
- Restrict certain uses and disclosures
- Request confidential communication methods
- File a complaint with us or the U.S. Department of Health and Human Services
To exercise these rights, contact us at (321) 383-0298.
7. Cookies and Online Tracking
We may use cookies and similar technologies to enhance website functionality. You can manage cookies through your browser settings. We do not track users across third-party websites.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those sites.
9. Children’s Privacy
We do not knowingly collect information from children under the age of 13 without parental consent. If we become aware of such collection, we will delete the information promptly.
10. Updates to This Policy
We may update this policy from time to time. Revisions will be posted on our website with a new effective date. We encourage you to review the policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or your information, please contact:
Phone: (321) 383-0298
Fax: (321) 225-8050
Total Health and Recovery:
502 Garden Street
Titusville, FL 32796
